You can exchange the products you purchased from our website for a different color or model within 14 days from the day you received the item, provided that the product is unused and its packaging is undamaged.
The product you wish to exchange must retain its resellable condition and must not be used. You need to send the product(s) back to us in their original packaging with the Exchange Code provided by our Customer Representative.
You can learn the return address by contacting our customer representative. Our representative will check from which of our warehouses your order was dispatched and provide you with the return address.
Don’t forget to get a Tracking Number from the shipping company after you send the product. You can track whether the product has reached us using your tracking number.
Once we receive the items and verify that they meet the exchange terms, the new product will be shipped to your address without delay.
In case of exchanges due to reasons not caused by us, the shipping cost is covered by the buyer.
You can return the products you purchased from our website within 7 days from the day you received the item, provided that the product is unused and its packaging is undamaged.
The product you wish to return must retain its resellable condition and must not be used. You need to send the product(s) back to us in their original packaging with the Return Code provided by our Customer Representative.
Please note that if it is determined that the product(s) have been used, even slightly, they will be returned to you, and the associated costs will be charged.
The shipping and packaging costs incurred during the return process will be deducted from the refund amount.
